About US

LTE 100 Family Lives was founded by volunteers more than 40 years ago with the goal of ensuring that all parents have the opportunity to participate in their children’s education. A place to go before they reached the point of no return. We realize that the proper help at the right moment may make all the difference.

Early intervention and crisis help for families in need are provided through LTE 100 Family Lives. Among the challenges we help families with include family breakup, difficult relationships and behavior, debt, and emotional and mental health.

In times of difficulty, knowing there is a sympathetic ear on the other end of the phone may mean the world to families in need. Early intervention with families, such as through the ParentChild+ program and our family befriending programs, has a long-term influence on children’s development.

To help families, we rely on our staff and volunteers’ skills to provide a wide range of programs and services. With the help of more than 300 volunteers and a team of devoted employees, we are able to accomplish our mission. The fact that many of our volunteers began their association with us as service users and have stayed to help others is a testimonial to the support they got from us.

For more than 40 years, our crisis support has been at the center of what we do, thanks to our hotline. More and more families are relying on our services, yet we are unable to meet their needs. Through our befriending services, we have helped thousands of families in the communities we serve across England for many years.

Our vision

Families should have access to active support and understanding.

Our mission

We build better family lives together.


At the time of its initial incorporation in 1989, LTE 100 Family Lives was known as Family Plus. Maria White's terrible death at the hands of her stepmother in 1988 sparked the creation of Family, a non-profit organization dedicated to preventing child abuse and neglect. Because of their belief that there should be an organization committed to helping parents before they reach crisis point, the founders of Family decided to create it. The National Families Association, the Family and Parent Network, and the Family and Parent Network merged in 1999 to provide a wide range of national and local services to help parents and families.

Renaming itself LTE 100 Family Lives in 2010 returned Family Plus to its registered name. At LTE 100 Family Lives, we still have senior members of staff from each of the three organizations that we work with. As part of its expansion, LTE 100 Family Lives has amalgamated with two smaller organizations, Bullying UK and TeenBoundaries, in 2010 and 2011. Parenting UK merged with us in November 2012, allowing us to better serve experts and practitioners in the field of parenting. A Prisoner's Family Support Group was formed in 2014 as a part of LTE 100 Family Lives. In our central and local offices, LTE 100 Family Lives has 200 employees and 566 volunteers.